Work is changing.
Technology is only part of the story.
I write about what happens where technology, work and people meet — the progress we celebrate, the friction we overlook, and ultimately, what all of it does to us.
Digital Friction: Performance and Perception
In the last piece, we explored the journey of digital work. We said that most of digital work happens not in the moments when everything works, and not in the moments when everything breaks,
The Digital Workplace Had a War Room
Every layer showed up to defend its worth. It started as a routine sync. But things quickly got personal. Device slammed the virtual table. "I&
Digital Work: Between Working and Broken
Why the ticket is the last chapter of the story, not the first Most of us know what happens when technology stops working at work. We call IT. We ope
You Can't Manage Experience
We use the word experience everywhere today. Customer experience. Employee experience. Travel experience. Dining experience. Digital experience. Somew
A new essay every couple of weeks.
One idea, followed all the way down. No noise. If that sounds like your kind of thing: