PrabhuKaliaperumal

Work is changing.

Technology is only part of the story.

I write about what happens where technology, work and people meet — the progress we celebrate, the friction we overlook, and ultimately, what all of it does to us.

Latest
Digital Experience

Digital Work: Between Working and Broken

Why the ticket is the last chapter of the story, not the first Most of us know what happens when technology stops working at work. We call IT. We open a service portal, start a chat, or cal

August 20268 min read Read the essay →
Digital WorkDigital Friction
More writing
August 2026 · Digital Experience

You Can't Manage Experience

We use the word experience everywhere today. Customer experience. Employee experience. Travel experience. Dining experience. Digital experience. Somew
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What I write about
Digital Experience What work actually feels like through the screen — and why it can't be managed 2 essays