Work is changing.

Technology is only part of the story.

I write about what happens where technology, work and people meet — the progress we celebrate, the friction we overlook, and ultimately, what all of it does to us.

Digital Experience

You Can't Manage Experience

We use the word experience everywhere today. Customer experience. Employee experience. Travel experience. Dining experience. Digital experience. Somewhere along the way, we have also become

August 20265 min read Read the essay
the felt vs. the ManagedMeasurement
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