I’m trying to understand what technology does to work—and to us.

I look beneath the systems, tools and promises for the patterns that are easy to miss: what people actually experience, what quietly shapes their work, and what technology makes harder, easier or newly possible.

Writing
August 2026 · Digital Work

You Can't Manage Experience

We use the word experience everywhere today. Customer experience. Employee experience. Travel experience. Dining experience. Digital experience. Somew