Work is changing.
Technology is only part of the story.
I write about what happens where technology, work and people meet — the progress we celebrate, the friction we overlook, and ultimately, what all of it does to us.
Latest
Digital Experience
You Can't Manage Experience
We use the word experience everywhere today. Customer experience. Employee experience. Travel experience. Dining experience. Digital experience. Somewhere along the way, we have also become
the felt vs. the ManagedMeasurement
What I write about
A new essay every couple of weeks.
One idea, followed all the way down. No noise. If that sounds like your kind of thing: